Our commitment to privacy: InsuranceHotline.com owned and operated by RATESDOTCA Group Ltd., knows that protecting the privacy and confidentiality of your personal information is important to consumers.
What is personal information? Personal information is any information about an identifiable individual. Personal information does not include the name, title, business address or telephone number of an employee of an organization.
Children: If you are under 18, be sure to obtain your parent or guardian’s permission before you send any personal information to us, or anyone else, over the Internet. We encourage parents to get involved with their children’s online usage and to be aware of the activities in which they are participating.
We collect personal information for specific, limited purposes. Information is collected by fair and lawful means. Anyone can navigate this website without giving us personal information.
We do use personal information to provide insurance quotes that we think you would expect when you are shopping for insurance. We collect personal contact information (for example, name, address, email address and telephone numbers) if you: request an insurance quote or other service; sign up for a newsletter or other email services; are an insurance broker or agent and have an account with us; or provide it to us when you click the submit button on our website forms. This information is used to fulfill your request, provide targeted advertising and respond to your inquiries and feedback.
Cookies and Advertising
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. However, please be aware that by disabling cookies, you may not be able to use all portions of our websites, particularly pages requiring registration.
We may place advertising or other links on our sites that originate from outside advertisers. If you view these ads, the advertisers may assign a cookie. We do not control these cookies, nor are we responsible for any marketing or other use of your name by these advertisers.
Please review your browser’s documentation, including the links below:
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We generally use your personal information for the purposes of: managing, administering, collecting or otherwise enforcing accounts; maintaining business records for reasonable periods of time and generally managing and administering our business; and meeting regulatory, legal, insurance, audit, security and processing requirements. Occasionally, we ask our customers to complete market research surveys. Survey results are aggregated and shared with our advertisers, sponsors and affiliates in a manner that does not disclose personal information. Other than as permitted or required by law, purposes for the collection, use or disclosure of personal information, which are not set out in this Privacy Code, will be set out at the time of collection. You will be given a reasonable opportunity to opt-out of any additional purposes no later than the time of collection.
To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
-Digital Advertising Alliance (DAA)’s self-regulatory opt-out page (http://optout.aboutads.info/) and mobile application-based "AppChoices" download page (https://youradchoices.com/appchoices)
-European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out page (http://youronlinechoices.eu)
-Network Advertising Initiative (NAI)’s self-regulatory opt-out page (http://optout.networkadvertising.org/)
InsuranceHotline.com. participates in the Digital Advertising Alliance of Canada’s (the DAAC) self-regulatory principles for online behavioral advertising. You may also visit the Adchoices consumer opt out page to learn more about interest-based advertising and manage your ad preferences. Please note you will continue to receive generic ads.
To whom do we disclose personal information, and why?
InsuranceHotline.com is not an insurance company or an insurance broker/agent. We work with insurance companies and insurance brokers/agents on this website and you will be disclosing information to them as well as to InsuranceHotline.com if you choose to receive an insurance quote from us. This will be clearly indicated, and it is part of the quoting process.
We may also disclose your personal information under the following circumstances:
We may transfer your personal information on a confidential basis to a third party (which party may be outside of Canada) acting on our behalf in order to perform processing and other specialized services, for example, prize fulfillment of our contests, collection of overdue accounts, product delivery, or credit card processing. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use personal information they receive from us for any other purpose.
Consent and opt-out policy
Personal information collected by InsuranceHotline.com is used to provide an insurance quote or other service. Any information requested by the presentation of any form on our website will be clearly marked and no collection will take place unless you, not only fill in the form, but also actively consent and successfully submit that form’s content to us.
In general, we seek consent to use your personal information in accordance with our opt-out policy. Except as set out in this section, we obtain your express opt-in consent to use or disclose sensitive personal information.
If you do not wish to receive Marketing Offers, you may opt-out at any time by doing any of the following:
Please allow a reasonable time (approximately 2-4 weeks) for processing of your request.
Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Code, if applicable, or otherwise at the time of collection. We reserve the right to use and disclose your personal information without consent where required or permitted by law, for example, if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law, in order to protect or defend our legal interests, or to comply with applicable laws and lawful governmental requests, including to meet national security or law enforcement requirements.
Safeguards: We maintain personal information in a combination of paper and electronic files. We take technical, contractual, administrative and physical security measures to protect your personal information. For example, when you provide personal information to us, we work to help protect the security of your information by using industry standard secure sockets layer (SSL) encryption technology.
How to access and correct your personal information
Upon request InsuranceHotline.com will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by calling InsuranceHotline.com at 1-855-821-7312 and we will make the changes upon receipt of appropriate evidence.
We will respond to your request within a reasonable timeframe.
We will give you access to the information we retain about you within a reasonable time, upon request, satisfactory identification and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we will advise you in writing of the reason for the refusal and you may challenge our decision.
How to challenge our privacy practices
We encourage you to contact us with any questions or concerns you have about your privacy or this Privacy Statement. If you have a question concerning our Privacy Statement, or if you have a complaint, please contact InsuranceHotline.com at:
360 Adelaide Street West, Suite 100
Email: [email protected]
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
This Privacy Statement was last updated on March 3, 2020.
InsuranceHotline.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our insurance quoting process is extremely safe and that our customers’ information is secure.
When you provide InsuranceHotline.com with any personal information — your name, email, phone number, driving history, etc. — it’s done on a secure server. One of today’s most advanced security systems — Secure Socket Layers (SSL) — encrypts all information you provide before sending it to our own server. Only when it reaches our servers is your information decrypted. InsuranceHotline.com uses VeriSign SSL certificates, the world’s leading Internet security technology, to secure our site and protect any information that you send us over the Internet.
SSL uses a private key to encrypt data that is transferred over the SSL connection. This protocol is a standard used by many websites when you submit confidential information. SSL creates a secure connection between your browser and our server. Addresses of web pages using an SSL connection start with https: instead of http: and most browsers also display an icon of a closed padlock when you visit a page using SSL.
If you have any questions or concerns about security on our website, please send us an email at [email protected].
COVERAGE LIMITS, DEDUCTIBLES, AND CERTAIN EXCLUSIONS ARE LIMITED TO THE TERMS AND CONDITIONS CONTAINED IN YOUR POLICY. PLEASE READ YOUR POLICY FOR DETAILS. THIS WEBSITE IS FOR INFORMATION PURPOSES ONLY.
You are the final decision maker when it comes to selecting coverages and deductibles. The Insurance Package descriptions, preset coverages and deductibles, and assistance offered herein are provided merely as a starting point for your desired level of coverage.
InsuranceHotline.com makes no express or implied warranties or representations as to the suitability of the Insurance Packages to your particular circumstances or purpose, or to the completeness of the insurance assistance provided.
To the extent allowed by law, InsuranceHotline.com shall not be responsible for any loss or any direct, indirect, incidental, special or consequential damages caused by reliance on this information.
IF YOU ARE DISSATISFIED WITH THE TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES OF THE INSURANCEHOTLINE.COM OPERATING WEB SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.
InsuranceHotline.com may revise this Agreement at any time by updating this posting. Use of the Web site after such changes are posted will signify your agreement to these revised terms. You should visit this page periodically to review this Agreement.
We will ensure that our staff are trained and familiar with various assistive devices we have on our website or which we provide that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services for customers with disabilities, InsuranceHotline.com will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative services, if available.
Notices will be made publicly available at any public entrances to the premises, the InsuranceHotline.com website, and any outgoing telephone messages.
InsuranceHotline.com will provide accessible customer service training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our services.
Training will be provided on an ongoing basis in connection with changes to this document and will be provided to appropriate staff and contract workers as soon as practicable after he or she is assigned the applicable duties.
Customers who wish to provide feedback on the way InsuranceHotline.com provides services to people with disabilities can provide feedback by phone or email.
Customers can expect to hear back in 2 business days.
Modification to This or Other Policies
Any policy, practice or procedure of InsuranceHotline.com that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
If you would like to contact us, please send us an email message at one of the email addresses below and we will respond as quickly as possible and in no later than 2 business days.
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Please note that InsuranceHotline.com does not sell insurance, is not a licensed broker or agent, and is not owned in whole or in part by an insurance company, agent or brokerage. Unfortunately, this means we cannot answer or address any insurance-related questions or concerns nor give insurance-related advice. We encourage you to search our site for more helpful information, including articles, resources, and frequently asked questions.
360 Adelaide Street West, Suite 100
Monday to Friday
8:00 am to 6:00 pm (Eastern Time)
Call Centre Hours:
Monday – Friday: 8am – 8pm
Saturday: 8:30am – 4pm
Note: InsuranceHotline.com does not provide quotes or sell insurance policies in our office. Please use our online quoting engine on this website to find your best rates and we will connect you with the insurance brokers and/or agents who can provide your policy after you have completed your quote online.