Our commitment to privacy: InsuranceHotline.com owned and operated by RATESDOTCA Group Ltd., knows that protecting the privacy and confidentiality of your personal information is important to consumers.
What is personal information? Personal information is any information about an identifiable individual. Personal information does not include the name, title, business address or telephone number of an employee of an organization.
Children: If you are under 18, be sure to obtain your parent or guardian’s permission before you send any personal information to us, or anyone else, over the Internet. We encourage parents to get involved with their children’s online usage and to be aware of the activities in which they are participating.
We collect personal information for specific, limited purposes. Information is collected by fair and lawful means. Anyone can navigate this website without giving us personal information.
We do use personal information to provide insurance quotes that we think you would expect when you are shopping for insurance. We collect personal contact information (for example, name, address, email address and telephone numbers) if you: request an insurance quote or other service; sign up for a newsletter or other email services; are an insurance broker or agent and have an account with us; or provide it to us when you click the submit button on our website forms. This information is used to fulfill your request, provide targeted advertising and respond to your inquiries and feedback.
Cookies and Advertising
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. However, please be aware that by disabling cookies, you may not be able to use all portions of our websites, particularly pages requiring registration.
We may place advertising or other links on our sites that originate from outside advertisers. If you view these ads, the advertisers may assign a cookie. We do not control these cookies, nor are we responsible for any marketing or other use of your name by these advertisers.
Please review your browser’s documentation, including the links below:
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We generally use your personal information for the purposes of: managing, administering, collecting or otherwise enforcing accounts; maintaining business records for reasonable periods of time and generally managing and administering our business; and meeting regulatory, legal, insurance, audit, security and processing requirements. Occasionally, we ask our customers to complete market research surveys. Survey results are aggregated and shared with our advertisers, sponsors and affiliates in a manner that does not disclose personal information. Other than as permitted or required by law, purposes for the collection, use or disclosure of personal information, which are not set out in this Privacy Code, will be set out at the time of collection. You will be given a reasonable opportunity to opt-out of any additional purposes no later than the time of collection.
To opt-out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:
-European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out page (http://youronlinechoices.eu)
-Network Advertising Initiative (NAI)’s self-regulatory opt-out page (http://optout.networkadvertising.org/)
To whom do we disclose personal information, and why?
InsuranceHotline.com is not an insurance company or an insurance broker/agent. We work with insurance companies and insurance brokers/agents on this website and you will be disclosing information to them as well as to InsuranceHotline.com if you choose to receive an insurance quote from us. This will be clearly indicated, and it is part of the quoting process.
We may also disclose your personal information under the following circumstances:
We may transfer your personal information on a confidential basis to a third party (which party may be outside of Canada) acting on our behalf in order to perform processing and other specialized services, for example, prize fulfillment of our contests, collection of overdue accounts, product delivery, or credit card processing. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use personal information they receive from us for any other purpose.
Consent and opt-out policy
Personal information collected by InsuranceHotline.com is used to provide an insurance quote or other service. Any information requested by the presentation of any form on our website will be clearly marked and no collection will take place unless you, not only fill in the form, but also actively consent and successfully submit that form’s content to us.
In general, we seek consent to use your personal information in accordance with our opt-out policy. Except as set out in this section, we obtain your express opt-in consent to use or disclose sensitive personal information.
If you do not wish to receive Marketing Offers, you may opt-out at any time by doing any of the following:
Please allow a reasonable time (approximately 2-4 weeks) for processing of your request.
Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Code, if applicable, or otherwise at the time of collection. We reserve the right to use and disclose your personal information without consent where required or permitted by law, for example, if we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law, in order to protect or defend our legal interests, or to comply with applicable laws and lawful governmental requests, including to meet national security or law enforcement requirements.
Safeguards: We maintain personal information in a combination of paper and electronic files. We take technical, contractual, administrative and physical security measures to protect your personal information. For example, when you provide personal information to us, we work to help protect the security of your information by using industry standard secure sockets layer (SSL) encryption technology.
How to access and correct your personal information
Upon request InsuranceHotline.com will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by calling InsuranceHotline.com at 1-855-821-7312 and we will make the changes upon receipt of appropriate evidence.
We will respond to your request within a reasonable timeframe.
We will give you access to the information we retain about you within a reasonable time, upon request, satisfactory identification and proof of entitlement. In some cases, we may not provide access to personal information in our possession or control. If we deny your request, we will advise you in writing of the reason for the refusal and you may challenge our decision.
How to challenge our privacy practices
We encourage you to contact us with any questions or concerns you have about your privacy or this Privacy Statement. If you have a question concerning our Privacy Statement, or if you have a complaint, please contact InsuranceHotline.com at:
360 Adelaide Street West, Suite 100
Email: [email protected]
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
This Privacy Statement was last updated on March 3, 2020.
InsuranceHotline.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our insurance quoting process is extremely safe and that our customers’ information is secure.
When you provide InsuranceHotline.com with any personal information — your name, email, phone number, driving history, etc. — it’s done on a secure server. One of today’s most advanced security systems — Secure Socket Layers (SSL) — encrypts all information you provide before sending it to our own server. Only when it reaches our servers is your information decrypted. InsuranceHotline.com uses VeriSign SSL certificates, the world’s leading Internet security technology, to secure our site and protect any information that you send us over the Internet.
SSL uses a private key to encrypt data that is transferred over the SSL connection. This protocol is a standard used by many websites when you submit confidential information. SSL creates a secure connection between your browser and our server. Addresses of web pages using an SSL connection start with https: instead of http: and most browsers also display an icon of a closed padlock when you visit a page using SSL.
If you have any questions or concerns about security on our website, please send us an email at [email protected].
COVERAGE LIMITS, DEDUCTIBLES, AND CERTAIN EXCLUSIONS ARE LIMITED TO THE TERMS AND CONDITIONS CONTAINED IN YOUR POLICY. PLEASE READ YOUR POLICY FOR DETAILS. THIS WEBSITE IS FOR INFORMATION PURPOSES ONLY.
You are the final decision maker when it comes to selecting coverages and deductibles. The Insurance Package descriptions, preset coverages and deductibles, and assistance offered herein are provided merely as a starting point for your desired level of coverage.
InsuranceHotline.com makes no express or implied warranties or representations as to the suitability of the Insurance Packages to your particular circumstances or purpose, or to the completeness of the insurance assistance provided.
To the extent allowed by law, InsuranceHotline.com shall not be responsible for any loss or any direct, indirect, incidental, special or consequential damages caused by reliance on this information.
IF YOU ARE DISSATISFIED WITH THE TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES OF THE INSURANCEHOTLINE.COM OPERATING WEB SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.
InsuranceHotline.com may revise this Agreement at any time by updating this posting. Use of the Web site after such changes are posted will signify your agreement to these revised terms. You should visit this page periodically to review this Agreement.
Our Statement of Commitment to Accessibility
RATESDOTCA Group Ltd. is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.
We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality.
In accordance with the IASR with respect to Employment, RATESDOTCA has implemented a process for responding to requests for individual accommodation, where suitable and necessary.
We will notify employees, potential hires and the public that accommodations can be made during the recruitment and hiring processes. We will notify staff that supports are available for those with disabilities. We have and we will continue to put in place to develop individual accommodation plans for employees.
At RATESDOTCA Group Ltd., we believe in integration, and we are dedicated to meeting the needs of people with disabilities. We are committed to training staff, as it relates to their specific roles, in Ontario’s accessibility laws. We will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. If it is not possible and practical to do so, we will provide an explanation upon request.
Information & Communications
We strive to communicate with people with disabilities in ways that take into account their disability. In accordance with the IASR with respect to Information and Communications, we are committed to making information accessible to people with disabilities. In order to achieve this:
We are in the process of updating our websites to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements following a recent acquisition. As we finalize this process, some requirements may not yet be implemented, however we are planning that our websites have increased accessibility ready for full access shortly.
To send feedback or if you require more detailed information on our accessibility plan and policies, please contact us:
Email: [email protected]
Mail to: People Operations Department
RATESDOTCA Group Ltd.
360 Adelaide St, West
Toronto Ontario M5V 1R7
Copies of AODA documents are available upon request.
If you would like to contact us, please send us an email message at one of the email addresses below and we will respond as quickly as possible and in no later than 2 business days.
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Please note that InsuranceHotline.com does not sell insurance, is not a licensed broker or agent, and is not owned in whole or in part by an insurance company, agent or brokerage. Unfortunately, this means we cannot answer or address any insurance-related questions or concerns nor give insurance-related advice. We encourage you to search our site for more helpful information, including articles, resources, and frequently asked questions.
360 Adelaide Street West, Suite 100
Monday to Friday
8:00 am to 6:00 pm (Eastern Time)
Call Centre Hours:
Monday – Friday: 8am – 8pm
Saturday: 8:30am – 4pm
Note: InsuranceHotline.com does not provide quotes or sell insurance policies in our office. Please use our online quoting engine on this website to find your best rates and we will connect you with the insurance brokers and/or agents who can provide your policy after you have completed your quote online.